Privacy Policy

Sree Manjunatha Coffee & Tea Works Privacy Policy

At Sree Manjunatha Coffee & Tea Works, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and handle your information when you interact with our website, purchase products, or contact us.

Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

a) Personal Information Provided by You

Name, email address, and phone number.
Billing address and delivery address.
Account information, order history, and product preferences.
Information you provide through enquiries, feedback, or customer support requests.
Business details and requirements submitted for bulk orders, white-label coffee, or custom packaging enquiries.

b) Payment Information

Payment information is handled by the payment provider selected during checkout, according to its privacy policy.
We may receive transaction references, payment status, and other details needed to confirm your payment, process your order, or arrange a refund.
Please do not send card details, passwords, or payment authentication codes through email or enquiry forms.

c) Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

IP address, browser type, and device information.
Pages visited and interactions with website features.
Session information and cookies used by enabled website features.

How We Use Your Information

Order Processing & Delivery: To process purchases, coordinate delivery, and provide order updates.
Customer Support: To respond to enquiries and handle order issues, cancellations, or refund requests.
Account Management: To maintain your account and make your order information available to you.
Business Enquiries: To respond to bulk purchase, white-label, and custom packaging requests.
Website Operation: To maintain website functionality, troubleshoot issues, and help prevent fraud or misuse.
Marketing & Promotions: To send offers or product updates where you have opted in. You may withdraw your consent at any time.
Legal Obligations: To maintain necessary records and comply with applicable requirements.

Cookies

Our website may use cookies to support features such as your shopping cart, login session, and saved preferences.
Where optional analytics or advertising cookies are used, the relevant choices will be provided as required.
You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing of Your Information

We do not sell your personal information. Information may be shared where necessary with:

Service Providers: Payment providers, delivery partners, hosting providers, and other partners supporting our website and order fulfilment.
Professional Advisers and Authorities: Where necessary to meet legal obligations, respond to lawful requests, or protect legal rights.
Other Parties with Your Consent: Where you have specifically authorized the sharing of your information.

We limit information shared with service providers to what is needed for the relevant service.

Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or misuse.
However, no method of internet transmission or electronic storage is completely secure.
You are responsible for keeping your account password confidential.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, and applicable accounting or legal requirements.
Information is deleted or anonymized when it is no longer required, subject to applicable retention obligations.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
You may unsubscribe from promotional communications using the available unsubscribe option or by contacting us.
Opting out of marketing does not stop essential communications relating to your orders or account.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or information-handling practices.
The updated policy will be published on this page, with additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact Sree Manjunatha Coffee & Tea Works using the customer support details provided on our Contact Us page.