Terms and Conditions

Sree Manjunatha Coffee & Tea Works

Welcome to Sree Manjunatha Coffee & Tea Works! By accessing our website or placing an order, you agree to these terms and conditions.
If you do not agree with these terms, please refrain from using our website.
The terms "we," "our," and "us" refer to Sree Manjunatha Coffee & Tea Works, while "you," "your," and "customer" refer to the user of this website.

Services Overview

Our website serves as an online store for purchasing our coffee blends, filter coffee, instant coffee, tea, and other listed products.
Our range also includes selected dry fruits, spices, food mixes, beverages, and coffee-making equipment.
We also offer bulk supply, white-label coffee solutions, and custom packaging services, subject to separately agreed terms.
All products are subject to availability.

Account Security

Customers may need to register and create an account to place orders.
You are responsible for providing accurate account information and maintaining the confidentiality of your login details, including your password.
Any suspected unauthorized access to your account should be reported promptly to our customer support team.
Please keep your contact details and delivery address up to date.

Product Information & Storage

Please review the product description, ingredients, coffee-to-chicory ratio where applicable, pack size, and usage instructions before placing an order.
Product images are for reference. Packaging may change without altering the product specifications agreed upon at purchase.
Store food products according to the instructions on the packaging and follow the stated best-before or expiry information.
Please check ingredient and allergen information before consumption.
Coffee-making equipment should be used and maintained according to the instructions supplied with it.

Pricing & Payment Terms

All product prices are displayed in Indian Rupees (INR).
The total amount payable, including applicable taxes, shipping charges, and any other charges, will be clearly shown before you confirm your purchase.
Prices and promotional offers may change for future purchases. These changes will not affect orders already accepted by us.
Payments must be made using the payment methods available at checkout.
If a pricing or payment error affects your order, we will contact you to resolve it before proceeding.

Order & Delivery

Orders are subject to product availability, payment confirmation, and delivery serviceability.
Orders will be processed and dispatched according to our Shipping Policy and the information provided during checkout.
Customers are responsible for providing a complete and accurate delivery address and contact number.
If we cannot fulfil an order or encounter a material delivery delay, we will notify you using the contact details provided.
Any applicable refund for an order we cannot fulfil will be arranged.

Cancellations, Returns & Refunds

Requests for cancellations, returns, replacements, or refunds will be handled according to our Refund & Cancellation Policy and applicable law.
If you receive a damaged, defective, incorrect, or expired product, please contact our customer support team promptly with your order details and relevant photographs, where available.
Nothing in these terms or our store policies limits your statutory rights concerning faulty, misdescribed, or otherwise non-compliant products.

Bulk Orders & White-Label Services

Bulk purchases, white-label coffee orders, and custom packaging services may require a separate quotation and written confirmation.
Product specifications, quantities, pricing, branding approvals, payment schedules, delivery timelines, and cancellation conditions will be agreed upon before processing.
Customers supplying logos, artwork, or other branding materials must have the necessary rights or permissions to use them.

Use of Website

You agree not to misuse our website through fraudulent transactions, unauthorized access, harmful software, or activities that disrupt its operation.
Content owned by or licensed to Sree Manjunatha Coffee & Tea Works, including text, logos, product images, and designs, may not be copied, reproduced, or used commercially without appropriate permission.

Privacy

Personal information provided when browsing our website, creating an account, or placing an order will be handled according to our Privacy Policy.

Limitation of Liability

We take reasonable care to keep our website and product information accurate. However, occasional errors or interruptions may occur, and we will address them when identified.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the website.
Nothing in these terms excludes or limits liability that cannot legally be excluded or affects your statutory consumer rights.

Changes to Terms

We may update these terms and conditions from time to time.
Updated terms will be published on this page and will apply prospectively.
Orders already accepted will remain subject to the terms applicable when they were placed.

Contact Us

For questions about these terms, our products, or an order, please contact Sree Manjunatha Coffee & Tea Works using the customer support details provided on our Contact Us page.