Shipping and Delivery

Sree Manjunatha Coffee & Tea Works Shipping & Delivery Policy

At Sree Manjunatha Coffee & Tea Works, we strive to ensure that your orders are carefully packed and delivered in good condition.
This policy explains our shipping process, estimated delivery timelines, and shipping charges.

Shipping Process

We aim to process and dispatch orders within 24 hours of order confirmation, subject to payment confirmation and product availability.
We work with reliable delivery partners to ensure safe and timely delivery.
Bulk orders, white-label coffee orders, and custom packaging orders may require additional processing time. Timelines for these orders will be communicated separately.

Delivery Timeline

Delivery is generally expected within 2–3 working days after dispatch, depending on your location and courier availability.
Delivery timelines are estimates and may vary during periods of high demand or due to unforeseen circumstances such as natural calamities, strikes, or regulatory restrictions.
If a significant delay affects your order, we will notify you using the contact details provided at checkout.

Shipping Charges

Shipping charges are calculated based on the delivery location, order weight, and package size.
Applicable shipping charges will be displayed at checkout before you confirm your purchase.
Shipping arrangements and charges for bulk or customized orders will be confirmed as part of the quotation.

Delivery Partners & Tracking

We collaborate with trusted courier services to deliver your orders.
Once your order has been dispatched, tracking details will be shared through your registered email address or phone number, where tracking is available.

Delivery Address & Availability

Please provide a complete and accurate delivery address, PIN code, and contact number when placing your order.
Delivery is subject to courier serviceability at your location.
If you need to correct your delivery details, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Missing or Undelivered Orders

If tracking information or a delivery notification shows that your order has been delivered but you have not received it, please contact our customer support team as soon as possible, preferably within 24 hours.
Please provide your order number and any relevant delivery notifications so that we can investigate with our delivery partner.
If an order cannot be delivered or is returned to us, we will contact you to discuss the next steps.
The requested reporting timeframe helps us investigate promptly and does not limit your applicable consumer rights.

Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and photographs of the product and packaging, where available.
We will review the issue and arrange an appropriate resolution in accordance with our Refund & Cancellation Policy and applicable law.

Contact Us

For shipping enquiries, tracking assistance, or delivery concerns, please contact Sree Manjunatha Coffee & Tea Works using the customer support details provided on our Contact Us page.