Refund Policy

Sree Manjunatha Coffee & Tea Works Refund Policy

At Sree Manjunatha Coffee & Tea Works, we are committed to providing quality coffee, tea, and other products.
If you experience an issue with your order, please contact our customer support team so that we can review your concern and help resolve it.

Eligibility for Refund or Replacement

You may request a refund or replacement in the following cases:

• The product has a quality issue or was delivered past its expiry date.
• The product arrived damaged or with compromised packaging affecting its safety or usability.
• An incorrect product was delivered.
• An item is missing from your order.
• The product is defective or materially different from its description.

How to Raise a Request

Please contact our customer support team as soon as you notice an issue, preferably within 24 hours of delivery for visible damage, incorrect items, or missing products.
To help us review your request, please provide:

• Your order number.
• The product name.
• A brief description of the concern.
• Clear photographs of the product, packaging, and label, where available and relevant.

Reporting an issue promptly helps us investigate with our delivery and quality teams.
The preferred 24-hour reporting period does not exclude requests concerning issues discovered later or limit your applicable consumer rights.
If you suspect a food product is unsafe or expired, please stop using it and contact us.

How to Return a Product

Please contact us before sending a product back so that we can confirm whether a return is needed and provide the appropriate instructions.
Where a return is required for a verified damaged, defective, expired, or incorrect product, we will arrange return collection or provide a prepaid return method.
Please retain the original packaging, labels, and remaining product where reasonably possible to assist our review.
Do not send food products back without instructions from our support team.

Review and Resolution

We will review the information provided and, where necessary, inspect the returned product.
Once the issue is confirmed, we will arrange an appropriate refund or replacement in consultation with you.
For a missing item, we will verify the order and arrange delivery of the missing item or a refund for that item.
If a replacement is unavailable, we will arrange the applicable refund.

Refund Process

• Approved refunds will normally be issued to the original payment method.
• If a refund to the original payment method is not possible, we will agree on an alternative refund method with you.
• We will confirm the refund amount and expected processing timeline when your request is approved.
• The time taken for the refund to appear in your account may depend on your bank or payment provider.
• A coupon or store credit may be offered as an alternative only if you agree to accept it.

Change-of-Mind Returns

Due to food safety and hygiene considerations, we do not generally accept change-of-mind returns of opened food products.
This does not affect requests involving damaged, defective, expired, incorrect, or misdescribed products.
For other change-of-mind requests, please contact us before returning any item to confirm whether a return can be accepted.

Bulk & Customized Orders

Change-of-mind cancellations or returns for bulk orders, white-label coffee, and custom packaging will be subject to the terms agreed upon when the order was placed.
These terms do not limit remedies for defective products or products that do not meet the agreed specifications.

Contact Us

For refund requests, replacement assistance, or product concerns, please contact Sree Manjunatha Coffee & Tea Works using the customer support details provided on our Contact Us page.